Privacy Policy

Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party services.

Information You Provide:

• Account registration details including your name and email address
• Password (stored in encrypted form — we never see your plain password)
• Product labels, ingredient lists or images you submit for halal scanning
• Payment information processed securely through our payment provider
• Communications you send to our support team
• Location data when you use Prayer Times or Qibla features (only if you grant permission)

Information Collected Automatically:

• Device type, operating system and browser information
• IP address and approximate geographic location
• Pages visited and features used within the app
• Date and time of your visits
• Scan history and credit usage patterns

How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your GoHalalWise account
• To process and analyze your halal ingredient scans
• To provide accurate prayer times based on your selected location
• To calculate and display Qibla direction
• To process credit purchases and manage your credit balance
• To send you account-related emails including verification, receipts and important notices
• To respond to your support requests and inquiries
• To improve our services, fix issues and develop new features
• To prevent fraud and ensure the security of our platform
• To comply with legal obligations

Information Sharing

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted third-party companies that help us operate our platform, including payment processing, email delivery and data storage. These providers are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, court order or governmental authority.
• Business Transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred. We will notify you before your data is subject to a different privacy policy.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

Data Security

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data:

• All data is transmitted using SSL/TLS encryption
• Passwords are hashed and salted — never stored in plain text
• Our database is protected with row-level security policies
• Access to user data is restricted to authorized personnel only
• Regular security audits and vulnerability assessments are conducted
• Payment information is processed by PCI-DSS compliant providers and never stored on our servers

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

• Account information is retained for the duration of your account and deleted within 30 days of account deletion
• Scan history is retained in your account and can be deleted by you at any time
• Payment records are retained for 7 years as required by financial regulations
• Support correspondence is retained for 2 years
• Uploaded images are deleted immediately after analysis — they are never stored

You may request deletion of your account and personal data at any time by contacting us at support@gohalalwise.com.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request that we limit how we use your data
• Right to Portability: Request a copy of your data in a machine-readable format
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@gohalalwise.com. We will respond to your request within 30 days.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device.

You can control cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of our platform.

Children's Privacy

GoHalalWise is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@gohalalwise.com.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

International Data Transfers

GoHalalWise serves users worldwide. Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence.

When we transfer your data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection regulations including GDPR for users in the European Union.

By using GoHalalWise, you consent to the transfer of your information to countries where we operate our services.

Payment Information

All payment transactions on GoHalalWise are processed by our secure third-party payment provider. We do not store your credit card numbers, bank details or full payment information on our servers.

• Payment processing is handled by an industry-leading, PCI-DSS Level 1 certified provider
• We only receive confirmation of successful payment and the amount charged
• Your billing email is shared with our payment provider to send you receipts
• Transaction records are kept for legal and accounting purposes only

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send an email notification to registered users for significant changes
• Display a prominent notice on our website or application

Your continued use of GoHalalWise after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Email: support@gohalalwise.com
• Website: gohalalwise.com
• App: app.gohalalwise.com

We are committed to resolving any privacy concerns promptly and will respond to all requests within 30 days.